When Michael, from the 10centsworth.com blog found that his hard drive had taken a dump on his Macbook, he also found out that his machine was out of warranty. On his blog he posts about the experience of having an Apple store employee taking pity on his poor soul and ‘faking that it was still under warranty‘ to get his hard drive replaced.
My heart sank. I didn’t have the money to replace a hard-drive. He asked what I’d like to do, and I told him I really didn’t have any other option than to just wait until I could afford it. I’m not really sure if he could see something in my countenance, but he held up his finger and told me to wait for a moment. He walked into the back for a few minutes, then came out and told me that he’d just go ahead and “pretend” I had the warranty on my computer, and replace it for free, and even told me he would replace the crack in the keyboard that I got months previous from setting it down a little bit too hard.
If you own Mac gear, you’ll likely need a Genius Bar visit at some point. As to whether or not you agree with the dude helping out on an out of warranty machine…well, I won’t try to sway you, but I do believe in customer service, so I say two thumbs up. Hopefully Apple doesn’t track this guy down and can him.
In the past couple months, I’ve needed to hit up the Genius bar myself with the following results.
1. Volume switch fell off my iPhone – just barely out of warranty, and they replaced the phone for free.
2. Developed a single pixel line down the right side of my screen on my 17″ Macbook Pro — out of warranty, no luck. Estimated $500 repair to replace…still living with the line.
3. 2nd Gen Macbook Air hinge was getting wonky – well within warranty, they replaced the entire display assembly. HOWEVER, when I got it back, the case was tweaked and wouldn’t sit flat AND my sound was no longer working. Took it back, the replaced the bottom case, and sound card. I’m pretty sure that one turned out to be a complete replacement.
4. While in picking up the MBA, I asked about a missing plastic foot for my 17″ MBP, and they said they couldn’t just give me one, but to bring it back in and they’d replace it for free. Hopefully that means even if it’s out of warranty, since I lost a second one this week….
Gotta say, for my money, the Genius Bar has done a great job and taken care of my gear.
Via the Consumerist